May 20, 2012

Terms & Conditions

Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

SOFTWARE LICENSE TERMS AND CONDITIONS
These Software License Terms and Conditions (“Terms and Conditions”) govern the grant of a
software license by Tech Portal SA (“Licensor”), when incorporated by reference into a
Software License Agreement executed by the Licensor and a Licensee identified therein. All
Section references in these Terms and Conditions shall be references to provisions in these
Terms and Conditions unless explicitly stated otherwise.

1. DEFINITIONS. As used in the Agreement, these terms shall have the following definitions:
“Agreement” means collectively (i) these Terms and Conditions, and (ii) the Software
License Agreement.
“Effective Date” means the date indicated as the Effective Date in Section 1 of the
Software License Agreement.
“Licensed Software” means the software identified as the Licensed Software in Section 1
of the Software License Agreement, including all Updates and Upgrades provided in
accordance with Section 2.7 below
“Licensee” means the party identified as the Licensee in Section 1 of the Software
License Agreement.
“Licensee Products” means those software products of Licensee, if any, that incorporate
the Licensed Software.
“Software License Agreement” means the particular Software License Agreement to
which these Terms and Conditions are attached and incorporated into by reference.
“Updates” and “Upgrades” have the meanings given in Section 2.7 below.

2. LICENSE RIGHTS AND LIMITATIONS
2.1 Internal Use License. Subject to the terms and conditions of the Agreement and Licensee’s
compliance therewith, Licensor hereby grants to Licensee a non‐exclusive, non‐transferable,
worldwide license to use the Software solely for the internal business purposes of Licensee.
2.2 Redistribution Rights. Only if Section 2.2 of the Software License Agreement indicates that
Licensee has Redistribution Rights, then, subject to the terms and conditions of the Agreement
and Licensee’s compliance therewith, Licensor hereby grants to Licensee a non‐exclusive, nontransferable,
worldwide license to distribute through multiple tiers of distribution a number of
copies of the object code version of the Licensed Software (including object code versions
Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

compiled by Licensee if it has obtained a source code license) indicated in Section 2.2 of the
Software License Agreement solely as incorporated in the Licensee Products. Object code
versions compiled by Licensee from source code may be so redistributed if Licensee has
obtained Redistribution Rights and a license to use the source code version of the Licensed
Software hereunder. Licensee shall only redistribute the Licensed Software subject to an end
user license agreement containing terms and conditions that are at least as protective of
Licensor’s interests as the terms of the Agreement. IN NO CIRCUMSTANCES MAY SOURCE CODE
OR DOCUMENTATION BE REDISTRIBUTED BY LICENSEE.
2.3 Source Code. The license granted to Licensee hereunder is only to use the object code
version of the Licensed Software unless Section 2.3 of the Software License Agreement
indicates that Licensee has obtained a source code license. In that case, the source code version
may only be used by that number of individuals for which Licensee has purchased Single‐User
licenses for the source code as indicated in Section 2.3 of the Software License Agreement.
Object code compiled from Licensee’s use of the source code shall be subject to all of the
restrictions and limitations on Licensed Software hereunder.
2.4 Number of Single‐User Licenses. Unless Section 2.4 of the Software License Agreement
expressly states that the number of users of the Licensed Software is unlimited, then the use of
the Licensed Software by Licensee is limited to the number of Single Users indicated in Section
2.4 of the Software License Agreement and for which Licensee has paid Licensor license fees.
For each Single‐User license, one individual may install and use the Licensed Materials on an
unlimited number of computers provided that only that individual may use the Licensed
Software and only one copy of the Licensed Software is in use at any one time. A separate
license is required for each additional individual user. The restriction on the number of Single‐
User licenses does not restrict the number of copies of Licensed Software that may be
redistributed in accordance with Section 2.2 if Redistribution Rights are granted under the
Software License Agreement.
2.5 Additional Restrictions.
(a) The Licensed Software may not be sold, leased, assigned, loaned or otherwise
transferred or provided to a third party, except that (a) if Licensee has been granted
Redistribution Rights pursuant to Section 2.2, then it may redistribute object code
versions of the Licensed Software solely in accordance with Section 2.2, and (b) the
Agreement may be assigned in the circumstances described in Section 11.8. Licensee
may not use the Licensed Software to provide services to third parties, including hosted
application services, or to otherwise operate a services bureau.
(b) The Licensed Software may not be modified by Licensee unless Licensor obtains a
license to the source code version of the Licensed Software in accordance with Section
2.3.
Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

(c) Licensee is not permitted to make copies of the Licensed Software or
Documentation, other than that number of copies which is necessary to exercise
Licensee’s rights granted hereunder. Licensee shall maintain a record of the location of
all permitted copies.
(d) THE LICENSED SOFTWARE IS NOT DESIGNED, INTENDED, OR AUTHORIZED FOR USE
IN ANY TYPE OF SYSTEM OR APPLICATION IN WHICH THE FAILURE OF THE SYSTEM OR
APPLICATION COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY
OCCUR (E.G., MEDICAL SYSTEMS, LIFE‐SUSTAINING OR LIFE‐SAVING SYSTEMS).
(e) Licensee’s use of the License Software shall be subject to the additional restrictions
set forth in Section 2.5(e) of the Software License Agreement, if any.
2.6 Documentation License. Licensor hereby grants to Licensee a non‐transferable,
nonexclusive, world‐wide license to use any materials and documentation that Licensor may
provide with the Licensed Software (the “Documentation”), if any, solely in connection with
Licensee’s authorized use of the Licensed Software.
2.7 Updates and Upgrades. Licensee acknowledges and agrees that, Licensor is a private
corporation, and that Licensor does not guarantee traditional maintenance and support
services with respect to the Licensed Software. If, however, Licensor makes any Updates and
Upgrades to the Licensed Software generally publicly available during the Maintenance Term
identified in Section 2.7 of the Software License Agreement (including posting under some form
of public use license), and Licensee is current with the payment of all fees to Licensor, then
Licensee will be entitled to obtain such Updates and Upgrades which will be deemed Licensed
Software (and subject to the terms of the Agreement) for no additional fees. Licensee
acknowledges and agrees that notwithstanding the foregoing, Licensor is not obligated to make
any Updates or Upgrades generally publicly available. “Updates” means any “bug” fixes or error
corrections of the Licensed Software or any component thereof. “Upgrades” means minor
enhancements to functionality and other minor modifications to the Licensed Software that are
not Updates. Licensor may require a fee for any Updates provided and, in the case of license
subscriptions, may change its prices and modalities provided the Licensee has been granted
advance notification of ninety days or more.
2.8 Licensor Intellectual Property Rights. Licensee agrees that the Licensed Software and
Documentation, including the structure, sequence and organization of the Licensed Software
are proprietary and confidential to Licensor, and Licensee will take all reasonable measures to
protect the confidentiality of the Licensed Software and Documentation unless, and to the
extent, Licensor makes them available to the public without such restrictions. Licensee further
agrees that all right, title and interest in and to the Licensed Software (and all intellectual
property rights embodied therein) or any modification or improvement thereof made by
Licensor is proprietary to Licensor. All rights therein not expressly granted to Licensee under
the Agreement are reserved by Licensor.
Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

2.9 Licensee Intellectual Property Rights. Licensor acknowledges that nothing herein shall grant
Licensor any rights in Licensee Products or any intellectual property rights associated therewith.
3. LICENSEE’S OBLIGATIONS. Except as expressly set forth in the Agreement otherwise,
Licensee agrees: (a) not to remove from any copies of the Licensed Software or Documentation
any product identification, copyright or other notices; and (b) not to reproduce, modify,
translate or create derivative works of all or any portion of the Licensed Software except as
expressly permitted by the Agreement. Licensee further agrees that it shall not make any use of
the Licensed Software and Documentation except as specifically permitted by the Agreement.
4. DELIVERY. Licensor shall deliver the Licensed Software in accordance with Section 4 of the
Software License Agreement.
5. PAYMENT TERMS. Licensee shall pay the fees to Licensor as stated in Section 5 of the
Software License Agreement (“Fees”) on the due date(s) indicated therein. Such Fee(s) are
exclusive of any federal, state, municipal or other governmental taxes, duties, licenses, fees,
excises or tariffs (“Charges”) imposed on the production, storage, licensing, sale,
transportation, import, export, or use of the Licensed Software. Licensee agrees to pay, and to
indemnify and hold Licensor harmless from such Charges; provided, however, Licensee shall not
be responsible for taxes based on Licensor’s income. Licensee shall, if applicable, provide an
exemption certificate acceptable to Licensor and the applicable authority as necessary. All
amounts payable hereunder by Licensee shall be payable in United States funds without
deductions for taxes, assessments, fees, or charges of any kind.
6. REPORTS AND AUDIT. No more than once annually and upon reasonable prior notice,
Licensor may audit Licensee’s usage and records to ensure that Licensee is using the Licensed
Software in compliance with the Agreement. Any such audit will be conducted during regular
business hours at Licensee’s offices and shall not interfere unreasonably with Licensee’s
business activities. If an audit reveals that Licensee has underpaid the total fees due for the
audited period by more than five percent (5%) or other material non‐compliance with the
Agreement, then Licensee shall pay Licensor's costs of conducting the audit, as well as any
underpaid amount within thirty (30) days of notice from Licensor.
7. WARRANTY DISCLAIMER. THE LICENSED SOFTWARE AND DOCUMENTATION ARE PROVIDED
“AS IS.” LICENSOR MAKES NO WARRANTIES OR REPRESENTATIONS RELATING TO THE LICENSED
SOFTWARE, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND EXPRESSLY EXCLUDES THE
WARRANTY OF NON‐INFRINGEMENT OF THIRD‐PARTY RIGHTS, FITNESS FOR A PARTICULAR
PURPOSE OR MERCHANTABILITY. LICENSOR DOES NOT WARRANT THAT THE LICENSED
SOFTWARE WILL SATISFY LICENSEE’S REQUIREMENTS, THAT THE LICENSED SOFTWARE IS
WITHOUT DEFECT OR ERROR OR THAT OPERATION OF THE LICENSED SOFTWARE WILL BE
UNINTERRUPTED.
8. LIMITATION OF LIABILITY. LICENSOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE,
Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

DATA, OR USE, INCURRED BY LICENSEE OR ANY THIRD PARTY, WHETHER IN AN ACTION IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF
LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. INDEMNIFICATION. Licensee shall indemnify and hold harmless Licensor, their officers,
agents and employees from and against any claims, demands, or causes of action whatsoever
relating to the Agreement, including without limitation those arising on account of Licensee’s
use of the Licensed Software or otherwise caused by, or arising out of, or resulting from, the
exercise or practice of the license granted hereunder by Licensee, its permitted sublicensees, if
any, its subsidiaries or their officers, employees, agents or representatives.
10. TERM AND TERMINATION
10.1 Term. The term of the Agreement shall commence on the Effective Date and shall
continue for the period indicated as the Term in Section 10.1 of the Software License
Agreement, unless terminated earlier as set forth below.
10.2 Termination for Breach. Either party may terminate the Agreement immediately for a
material breach by the other party if such material breach of any provision under the
Agreement is not cured within thirty (30) business days after receipt of written notice of breach
by the non‐breaching party.
10.3 Effect of Termination. At the termination or expiration of the Agreement, (a) Licensee
must destroy all copies of the Licensed Software (except those already incorporated into
Licensee Products); provided, however, that Licensee may keep a reasonable number of copies
of the Licensed Software, solely to support customers that have previously purchased the
Licensee Products; (b) all fees due to Licensor shall immediately become due and payable by
Licensee to Licensor; and (c) provided that Licensee’s ustomers are in compliance with their end
user license agreements, all customers may continue to use the Licensed Software as
incorporated in the Licensee Products. The following terms of the Agreement shall survive any
expiration or termination: Sections 1 (Definitions), 2.8 (Licensor Intellectual Property Rights),
2.9 (Licensee Intellectual Property Rights), 3 (Licensee’s Obligations), 5 (Payment Terms) with
respect to any payment obligations that accrued prior to termination or expiration of the
Agreement, 7 (Warranty Disclaimer), 8 (Limitation of Liability), 9 (Indemnification), 10 (Term
and Termination), and 11 (General Provisions).
11. GENERAL PROVISIONS
11.1 Use of Names. Licensee may use the name “Tech Portal SA” or any of the operational
synonyms only in connection with factually based materials related to its use of the Licensed
Software provided, however, that Licensee may not use the name of Tech Portal SA or any of its
operational synonyms in connection with any name, brand or trademark related to Licensee
Products. Licensor may use Licensee’s name only in connection with factually based Licensor
Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

publicity related to Licensor intellectual property and commercialization activities and
achievements.
11.2 Notices. Any notice or reports required or permitted to be given under the Agreement
shall be given in writing and shall be delivered in a manner that provides confirmation or
acknowledgement of delivery. Notices to Licensor shall be sent to the address set forth in
Section 5. Notices to Licensee shall be sent to the address set forth in Section 11.2 of the
Software License Agreement.
11.3 Export Regulations. Neither Licensor nor Licensee shall export, directly or indirectly, any
information acquired under the Agreement or any Licensed Software utilizing any such
information to any country for which the U.S. Government or any agency thereof at the time of
export requires an export license or other government approval without first obtaining such
license or approval.
11.4 Severability. If any provision hereof shall be held illegal, invalid or unenforceable, in whole
or in part, such provision shall be modified to the minimum extent necessary to make it legal,
valid and enforceable, and the remaining provisions of the Agreement shall not be affected
thereby.
11.5 Headings. The paragraph headings and captions of the Agreement are included merely for
convenience of reference and are not to be considered part of, or to be used in interpreting the
Agreement and in no way limit or affect any of the contents of the Agreement or its provisions.
11.6 Governing Law. The Agreement shall be construed in accordance with and all disputes
hereunder shall be governed by the laws of the Republic of Costa Rica as applied to transactions
taking place wholly within Costa Rica between Costa Rican residents. The parties exclude in its
entirety the application to the Agreement of the United Nations Convention on Contracts for
the International Sale of Goods.
11.7 Jurisdiction and Venue. The Costa Rican state courts of the canton of San José shall have
exclusive jurisdiction and venue over any dispute arising out of the Agreement, and Licensee
hereby consents to the jurisdiction of such courts.
11.8 Assignment. Licensee shall not directly or indirectly sell, transfer, assign, convey, pledge,
encumber or otherwise dispose of the Agreement without the prior written consent of
Licensor, which consent will not be unreasonably withheld. In the event that Licensor consents
to an assignment, there will be a license assignment fee imposed by Licensor in the amount set
forth in Section 11.8 of the Software License Agreement. In no event will Licensor assign
Licensed Software or Documentation to Licensee. Assignments shall include assignments or
transfers of the Agreement as part of a corporate reorganization, consolidation, merger or sale
of substantially all assets or any other change of control.
Terms & Conditions, Tech Portal SA
dba Digital Factory, Moldingsoft & responseFLOW

11.9 Relationship of the Parties. Nothing contained in the Agreement shall be construed as
creating any agency, partnership, or other form of joint enterprise between the parties. The
relationship between the parties shall at all times be that of independent contractors. Neither
party shall have authority to contract for or bind the other in any manner whatsoever. The
Agreement confers no rights upon either party except those expressly granted herein.
11.10 Counterparts. The Agreement may be executed in two or more counterparts, each of
which shall be deemed an original, but all of which together shall constitute one and the same
instrument.
11.11 Entire Agreement. The Agreement is the complete, entire, final and exclusive statement
of the terms and conditions of the agreement between the parties. The Agreement supersedes,
and the terms of the Agreement govern, any prior or collateral agreements between the parties
with respect to the subject matter hereof. The Agreement may not be modified except in a
writing executed by duly authorized representatives of the parties. The terms and conditions of
the Agreement shall prevail notwithstanding any variance with the terms and conditions of any
other instrument submitted by Licensee.
11.12 U.S. Government End Users. The Licensed Software is a "commercial item," as that term
is defined in 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial
computer software documentation," as such terms are used in 48 C.F.R. 12.212 (Sept. 1995)
and 48 C.F.R. 227.7202 (June 1995). Consistent with 48 C.F.R. 12.212, 48 C.F.R. 27.405(b)(2)
(June 1998) and 48 C.F.R. 227.7202, all U.S. Government End Users acquire the Licensed
Software with only those rights as set forth herein.
END OF TERMS AND CONDITIONS.